Updated: 25.10.2020

We’ve heard Victorian Premier Daniel Andrews’ latest announcement and understand that this means there will be no changes to the current programs or services on offer at this time. Until then, we will continue to operate in line with current Government safety requirements, limited capacities and online bookings.

We remain hopeful that restrictions will continue to ease in the coming week and will be sure to provide all updates for future announcements on this page.

We are excited that Victoria is continuing to take positive steps towards reopening and truly appreciate your ongoing support.


Updated: 18.10.2020

We’ve heard Victorian Premier Daniel Andrews’ latest announcement regarding changes to the use of indoor and outdoor pools.

In line with changes regarding capacity limits for lap swimming in outdoor pools, from 7:00pm tonight, additional bookings will be made available via our online booking system.

Bookings have been in high demand since reopening, which we are incredibly grateful for. We are really excited that more people can now come for a swim, however, even with the increase we are still operating under limitations. If you do miss out on booking, please keep checking back each time new bookings are released and we hope you will be swimming as soon as possible.

Thank you for your patience and understanding.

We are excited that Victoria is making great progress towards reopening and want to thank you for your ongoing support throughout this challenging time. Please continue checking our website for the latest information regarding service updates.


Updated: 01.10.2020

We’re thrilled to announce that due to popular demand we will be expanding our current opening hours starting on Friday 2 October!

Additionally, based on your feedback, we are pleased to share that starting Monday 5 October, online booking slots will be released at 8:00am each day. 

Our operating hours will be:

  • Monday – Friday: 6:00am - 9:00pm
  • Saturday: 7:00am - 8:00pm
  • Sunday: 8:00am – 8:00pm

To ensure our staff and the community are kept safe, we are planning a staged approach to reopening our centre and services.

While some of your favourite classes, instructors and times may not be available immediately, we’re excited to welcome you back as we move forward together.

Below are the services that will be available*. Click on the service links below for additional information and bookings:

Toilets only will be open for use and swimmers must ensure social distancing at all times; change room and shower facilities remain closed. 

To ensure your safety and the safety of our staff, we have implemented a number of changes to make your return to our centre as smooth as possible. Please read the below safety measures prior to attending our centre.

*Please note as per the Victorian Government’s guidelines you must not travel more than 5km from where you live to exercise.  You can also exercise within 5km of your workplace if you are a permitted worker, but you will have to carry your permitted worker permit.

  • COVID-safe training for our staff

    All staff have completed the Department of Health COVID-safe training, as well as additional training provided by YMCA Victoria to ensure they are equipped with the knowledge to keep you safe. We have also provided additional training for specific roles to ensure all programs operate safely with social distancing requirements in place.

  • Wearing a face mask in centre

    The current government restrictions require all Victorians to wear a fitted face mask that covers the nose and mouth when they leave their home. This means that face shields, bandanas, scarves, loose snoods, or loose neck gaiters on their own are no longer considered a sufficient face covering.

    These restrictions also apply at our centre. All staff will be wearing a face mask in the centre, unless they are doing an activity that is exempt from the restrictions. For instance, our group fitness instructors do not need to wear a face mask when they are instructing a class (but they will be required to wear a mask at all other times!).

    Visitors are also expected to wear a face mask when they visit the centre. Again there are exemptions for visitors who are doing physical activity where they are out of breath or puffing, such as: 

    • Running on a treadmill
    • High intensity and functional circuits
    • Cycle classes
    • Cardio and dance classes
    • Training and competition related to team sports (under 18 years).

    Staff and visitors are also exempt from wearing a face mask when they are having their temperature scan or when they are consuming fluids or food. If you are unsure of when you must wear a mask, please ask one of our friendly staff who will be able to provide you with the correct guidance.

  • Booking online

    Bookings can only be made two days in advance.

    Due to demand and capacity restrictions, we know that we may not be able to accommodate everyone interested in booking a session and will continue to work on methods of making the booking process as equitable as possible. If all available slots have been booked, you will receive the message “Sorry, there is currently no availability".

    Unfortunately our team is unable to amend or place bookings over the phone if we are already fully booked. We ask that you please only contact us regarding bookings if you are having technical difficulties or are unable to use the online system.

  • Temperature scanning

    Please make sure you arrive 10 minutes early to your session so you have enough time to sign in and get your temperature checked. All staff and visitors will be scanned upon entry and anyone who displays a temperature of 38°C or above will not be allowed to enter the facility.

  • Signage and instructions

    Once you are inside the centre, you will see signage and instructions on how staff and visitors can be COVID-safe. Hygiene signage and floor, seat and bench stickers will be displayed throughout the facility to help everyone with physical distancing requirements.

  • Social distancing in centre

    A safe distance of 1.5 metres between people will be required throughout the centre and programs. All spaces within the centre have been measured and 4 metres squared occupancy restrictions per space will be enforced. Staff and visitors will be counted as they enter and exit spaces, and some seats and equipment have been removed to ensure social distancing is possible.

    Please remember that we must all play our part in helping stop the spread of COVID-19. If a visitor does not follow our COVID-safe practices, including social distancing requirements, they may politely be asked to leave the facility by a staff member.

  • Hygiene and cleaning

    When you arrive at the facility, the first thing you will notice is hand sanitiser at all entry and exit points, with the expectation that everyone (staff and visitors) sanitise their hands before entering. Hand sanitiser will be available throughout the centre and in bathrooms.

    The entire facility will be cleaned every 24 hours and high touch points, such as doors, toilets and gym equipment, will be cleaned regularly throughout the day. Staff will also be wiping down gym equipment regularly and antibacterial wipes will be available for visitors to use before and after using equipment.

  • Our 8-step plan for a confirmed case

    Our staff have been trained to ensure that if there is a confirmed case at the centre, they have the tools and resources they need to close down safely. All visitors will have to sign in at reception when they attend their session, which allows us to contact trace those people who were at the centre. There will also be a contamination clean prior to reopening.

    Please do not visit the centre if you are experiencing any of the following symptoms: fever, cough, tiredness, cold, sore throat, runny nose, shortness of breath or headache. If you are experiencing any of these symptoms, please seek medical attention and be checked for COVID-19 at one of the testing stations across the state.

  • What facilities are reopening?

    We are very excited to announce the following outdoor pools will reopen for lap swimming:

    • 25 metre pool at Ashburton Pool and Recreation Centre
    • 50 metre pool at Boroondara Sports Complex
    • 50 metre pool at Hawthorn Aquatic and Leisure Centre
  • What time will the outdoor pools be open?
    The outdoor pools will reopen under the following restricted hours:
    Day Operating hours 
    Monday 6am-10am, 4pm-8pm
    Tuesday 6am-10am, 4pm-8pm
    Wednesday 6am-10am, 4pm-8pm
    Thursday 6am-10am, 4pm-8pm
    Friday 6am-10am, 4pm-8pm
    Saturday 8am-2pm
    Sunday 8am-2pm
  • How do I book a swim?

    To make sure we adhere to the Victorian Government’s strict social distancing guidelines, there will be a limited number of people allowed in the centre. So we can monitor this, you must have a confirmed booking prior to attending our centre.

    You can make bookings 48 hours in advance on our Lap Swimming page or by booking over the phone on 8393 9500.

  • Will I be charged my membership again?

    Members have the option to pay as you go or if you’re eager to return to your fitness routine, you can now reactivate your membership.

    How to reactivate your membership

    1. To reactivate your membership, please click on the link below and fill in the reactivation form. Make sure you include your customer ID number
    2. Membership reactivation
    3. After you have submitted your reactivation form, you will receive an SMS within 48 hours to notify you that your membership has been successfully reactivated. Please be patient – our team is working as quickly as possible to reactivate your membership!
    4. Once you have received the SMS, you will still need to book your sessions via our online booking system and select the membership option to ensure you are not charged for the session. A staff member will then verify that you have an active membership when you arrive at the facility.

    Direct debit memberships:

    Your first direct debit may be slightly different from your normal fortnightly fee. This could be due to one or more of the following reasons:

    1. Additional credit applied from your last debit due to centre closure;
    2. Unpaid fees from your last direct debit; or
    3. Pro-rata fees incurred from your activation date to the first returned debit.
    After your first direct debit, you will be charged at the same amount and on the same fortnightly or monthly schedule as before suspension.

    Term memberships:

    If you choose to reactivate your membership, it will resume from the time it was suspended.

    Due to the current government advice, we expect to operate with reduced services and timetables for the foreseeable future. If you feel these reduced operations effect your fitness routine, you can resuspend your membership at any time.

    If you do not want to reactivate your membership

    We know some of you may not be ready to reactivate your membership just yet, or may prefer visiting our centre on a casual basis using our online booking system. If this is the case, you don’t need to do anything – we will continue suspending all memberships unless you fill out the reactivation form above.

  • Will YMCA still offer online classes or options?

    If you aren’t quite ready to return to our centre yet, you can stay active with Virtual Y – our free online platform that features a live health and wellness timetable.

  • What safety measures will be in place when I return?

    Your safety and the safety of our staff remains our number one priority, and we need to ensure that we adhere to the government’s restrictions. It is important that we all work together to help stop the spread of COVID-19. Please visit our website and read about our safety measures prior to booking your session.

    Please do not visit the centre if you are experiencing any of the following symptoms: fever, cough, tiredness, cold, sore throat, runny nose, shortness of breath or headache. If you are experiencing any of these symptoms, please seek medical attention and be checked for COVID-19 at one of the testing stations across the state.

  • Will the Spa and Sauna be open?

    The Spa and Sauna will remain closed. We are currently working through the Government Roadmap to determine what it means for the Spa and Sauna, further information will be shared over the coming weeks.

  • When will the gym and group fitness classes resume?

    We are currently working through the Government Roadmap to determine what it means for Health and Wellness programming, further information will be shared over the coming weeks.

  • When will swimming lessons resume?

    We are currently working through the Government Roadmap to determine what it means for Swimming Lessons, further information will be shared over the coming weeks.

  • When will gymnastics classes resume?

    We are currently working through the Government Roadmap to determine what it means for Gymnastics Lessons, further information will be shared over the coming weeks.

  • When will the stadium resume?
    We are currently working through the Government Roadmap to determine what it means for stadium usage, further information will be shared over the coming weeks.
  • Why isn’t Kew Recreation Centre opening?

    Kew Recreation Centre will be demolished to undergo an exciting redevelopment to provide the community with a modern, state-of-the-art facility catering to all ages and abilities. We look forward to welcoming everyone to the new Kew Recreation Centre later in 2022 and thank members for their support.

    Stay up to date on the project here

  • Reciprocal rights

    Kew Recreation Centre members have reciprocal rights at the other Council centres (Hawthorn Aquatic and Leisure Centre, Ashburton Pool and Recreation Centre and Boroondara Sports Complex) and are welcome to use them.

    We have developed alternative options and additional programming to ensure Kew Recreation Centre members’ health and wellbeing needs are met during the closure.

    For more information, visit YMCA’s Kew Recreation Centre redevelopment page.