Last updated: Tuesday 26 October 2021
In line with the latest restrictions, we’re excited to announce Indoor services including the gym, pool, group fitness classes and stadium will be available for fully vaccinated patrons.
The following swimming lessons and gymnastics will also be resuming from Wednesday 03 November 2021, including:
- swimming lessons at Ashburton Pool and Recreation Centre and Hawthorn Aquatic and Leisure Centre;
- gymnastics at Boroondara Sports Complex.
Direct Debit information
All current suspensions for memberships will cease from Saturday 30 October 2021 and direct debits will resume on Thursday 04 November 2021 and be debited on your regular schedule.
We are offering a four-week suspension period for our Health & Wellness members. If you do not want to reactivate your membership and would like to remain suspended, please submit this form using your customer ID number (provided via email). You must submit this form on or before Wednesday 03 November 2021 to avoid being debited.
Following the four-week suspension period, all memberships will be reactivated unless advised by you.
Swimming lessons / gymnastics
Classes will resume from Wednesday 03 November 2021 on your normal day and at your normal time.
All current suspensions on your swimming lessons / gymnastics membership will cease and debits will resume. Your next due debit on Thursday 04 November 2021 and will be calculated in accordance with closure periods and your restart date.
If your vaccination status impacts your return to swimming lessons / gymnastics (the accompanying adult must be fully vaccinated), please complete this form and a member of staff will be in touch to discuss your personal return plan.
Important information regarding vaccinations
In line with Victorian Government health advice services will only be available for fully vaccinated patrons. Currently, those under 16 years old do not need to be vaccinated to participate.
Proof of vaccination (COVID-19 digital certificate) will be required upon entry. We strongly encourage you to link your vaccination certificate with the Services Victoria app prior to visiting. Find out how to get your COVID-19 digital certificate.
Bookings for the gym and pool will not be required.
The following services will require a booking:
- spa and sauna services at Ashburton Pool and Recreation Centre – bookings can be made seven days in advance;
- group fitness classes across all facilities – bookings can be made seven days in advance:
- Ashburton Pool and Recreation Centre
- Boroondara Sports Complex
- Hawthorn Aquatic and Leisure Centre
Bookings for the above services will open on Wednesday 27 October 2021.
Childcare services will re-open following the long weekend, on Wednesday 03 November 2021. Please contact the centre to make a booking.
The café will reopen from Wednesday 03 November 2021.
A few things to note before your visit
- Change rooms and toilets will be available for use.
- QR coding, vaccination checks and masks will remain in place indoors.
- All patrons, 16 years and over, must be fully vaccinated to attend the facility for both participation and spectator purposes.
- Proof of vaccination will only be accepted via a mygov documentation.
COVID Safe plan
All staff have completed the Department of Health COVID-Safe training, as well as additional training provided by YMCA Victoria to ensure they are equipped with the knowledge to keep you safe. We have also provided additional training for specific roles to ensure all programs operate safely with social distancing requirements in place.
For full details about our facilities COVID Safe Plan and how are we meeting our COVID Safe Commitments, you can download a copy of our safety plan using the link below.
Contact tracing at our centre
Our centre is using the Victorian Government Contact Tracing System.
Please ensure you are ready when you visit to scan the QR Code on site and complete minor details to record your visit.
For more information relating to the Victorian Government Contact Tracing application, please visit the Service Victoria website.
Our centre will comply with any physical distancing or venue density requirements as outlined by the Victorian Government.
All spaces within the centre have been measured and density limits per space will be displayed and imposed.
In some areas, staff and visitors may be counted as they enter and exit spaces.
Signage and instructions
At our centre, you will see signage and instructions on how everyone can be COVID-safe. Hygiene and density signage will be displayed throughout the facility to help everyone with physical distancing requirements.
All facilities will comply with COVID-19 Vaccination requirements as directed by their government authority.
The Y will provide staff opportunity to attend vaccination appointments and access vaccination information.
Training for staff
All staff have completed the Department of Health COVID-safe training, as well as additional training provided by YMCA Victoria to ensure they are equipped with the knowledge to keep you safe. We have also provided additional training for specific roles to ensure all programs operate safely with venue density requirements in place.
Venue density requirements
In line with current requirements Venue Density limits based off the applicable Government Guidelines of either 1 person to 2m² or 4m² will apply to the Centre. This Density limit will be applied to the Centre as a whole, as well as all individual spaces within the Centre. All spaces within the centre have been measured and density limit per space will be displayed and imposed. In some areas staff and visitors may be counted as they enter and exit spaces.
Please remember that we must all play our part in helping stop the spread of COVID-19. If a visitor does not follow our COVID-safe practices, including Venue Density requirements, they may politely be asked to leave the facility by a staff member.
Increased hygiene and cleaning
You will notice that hand sanitiser is available throughout the centre with the expectation that everyone (staff and visitors) regularly sanitises their hands.
The entire centre is cleaned regularly and in line with current requirements high touch points, such as doors, toilets and gym equipment, will be cleaned at minimum twice a day.
Staff will also be wiping down gym equipment regularly and antibacterial wipes will be available for visitors to use before and after using equipment.
Process for a confirmed case
Our staff have been trained to ensure that if there is a confirmed case at the centre, they have the tools and resources they need to close down safely. All visitors must sign in using the QR code, which allows us to contact trace those people who were at the centre. There will also be a contamination clean prior to reopening.
Please do not visit the centre if you are experiencing any of the following symptoms: fever, cough, tiredness, cold, sore throat, runny nose, shortness of breath or headache. If you are experiencing any of these symptoms, please seek medical attention and be checked for COVID-19 at one of the testing stations across the state.